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Leading UK Bespoke Jewellery Manufacturer
Leading UK Bespoke Jewellery Manufacturer

Terms & Conditions

1. Introduction

These Terms and Conditions govern the sale of goods and services by Vulcan Jewellery to you, the customer. By placing an order with us, you agree to these Terms in full.

 

 

2. Definitions

  • “We”, “Us”, “Our” – Vulcan Jewellery

  • “You”, “Your” – The retail customer placing an order

  • “Goods” – All jewellery, products, or design services sold by Vulcan

  • “Bespoke” – Customised or made-to-order items designed specifically for you

 

 

3. Orders & Payment

  • Orders are subject to availability and acceptance by us.

  • Full payment is required upfront for bespoke items following design approval.

  • For design-only services, a non-refundable CAD design fee is charged in advance.

  • Prices are listed in GBP and include VAT where applicable.

 

 

4. Bespoke Jewellery

  • You will receive design images (CAD renders) for approval before production begins.

  • You may request up to three free minor amendments (e.g. finger size, stone shape, shoulder stones).

  • Major design changes may incur additional charges, quoted in advance and subject to your approval.

Cancellations & Refunds:

  • Bespoke orders can be cancelled at any time prior to manufacture; however, design fees are non-refundable.

  • Once manufacture has begun, bespoke orders are non-returnable and final sale.

  • In exceptional cases, and at our sole discretion, we may agree to accept the return of a bespoke item. In such cases, we will refund up to 25% of the original price, retaining 75% to cover unrecoverable design, labour, and material costs.

Intellectual Property:

  • All CAD files and designs remain the intellectual property of Vulcan.

  • You are purchasing a finished product, not ownership of the design files.

Tolerances:

  • All bespoke pieces are handmade and may exhibit slight variations in weight, stone size, and finish. These are normal and do not constitute faults.

 

 

5. Delivery & Lead Times

  • CAD designs are typically ready within 48 hours.

  • Manufacture takes approximately 3.5 weeks after final design approval.

  • If an item is in stock, it is shipped via next-day tracked delivery.

  • All lead times are estimates only and may vary based on workload, supplier availability, or external delays.

 

 

6. Repairs & Restorations

  • Items are inspected prior to repair to the best of our ability. We do not accept liability for pre-existing damage or hidden faults.

  • Repairs are guaranteed for 6 months, but this guarantee applies only to the area worked on.

  • Misuse, accidental damage, and general wear and tear are excluded from warranty.

  • Items not collected within 3 months of notification may be disposed of or sold to recover costs.

 

 

7. Customer-Supplied Materials

  • We may accept customer-supplied gemstones or metals at our discretion.

  • All materials are subject to inspection. We reserve the right to decline work if materials show defects or hidden risks that could affect the final piece.

 

 

8. Returns – Non-Bespoke Items

  • Non-bespoke items may be returned within 14 calendar days of receipt for a full refund, provided they are:

    • Unworn

    • Undamaged

    • Returned in original packaging

  • Return postage is the customer’s responsibility unless the item is faulty.

  • Refunds may be reduced if the item shows signs of wear or damage beyond what is necessary to inspect it.

 

 

9. Faulty Goods

  • You must notify us of any faults within 14 days of receipt.

  • We will inspect the item and may offer a repair, replacement, or refund depending on the fault and item availability.

 

 

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be handled under the jurisdiction of the English courts.

 

 

11. Contact Details & Business Hours

If you need to contact us, please email info@vulcanjewellery.com or call our Customer Services team on 0300 373 2447.

Alternatively, you can write to us at:

Postal Address: PO BOX 6206, Southend, SS1 9FH

Hours of Business:

  • Monday – Thursday: 09:00 – 16:00

  • Friday: 09:00 – 15:00

 

 

12. Privacy Policy

View our Privacy Policy here.